Day-before reminders
Keep the next visit top of mind.
Get patients coming back.
We build your clinic its own app — with your name and logo — where patients collect points, hold memberships, get offers and book their next visit. You get the app ready-made; we handle the technology.
The loyalty app for aesthetic and skin clinics.
- Your own app on the App Store & Google Play
- Ready in a few weeks
- We handle hosting and support
Branded for your clinic
Your name, colours and world. Retornela works behind the scenes so your clinic stays front and centre.
Your brand, end to end9:41
Example data · fictional clinic
Aurora Clinic
Your wellbeing, always close
Hi, Lucía
Points680 / 800
120 points to your next reward
Your balance€150.00
Points680 / 800
120 points to your next reward
Offers for you
Next appointment11 Nov · 11:30Hydrafacial · Dra. Elena Ruiz
It's been 8 weeks since your last treatment
One appwith your clinic's identity
Relationships, recurring revenue and financing in one patient experience.
What you get.
Retornela is a done-for-you service: an app with your clinic as the sender, plus the tools to bring patients back.
For the clinic
- Your own app with your name, logo and colours
- Admin panel for offers, memberships and points
- Return-visit statistics
- Onboarding, hosting and support
For the patient
- An app with the clinic's name on their phone
- Points and rewards for every visit
- Memberships and personal offers
- Reminders and a book button to your booking system
Retornela doesn't replace your booking system — we make sure the patient comes back.
Acquisition is expensive. Return visits change the business.
Your clinic invests in every first visit. Without an ongoing relationship, too much value walks out the door.
Patients who don't return
Without the right prompt, the next appointment gets lost among messages and other priorities.
Unpredictable revenue
The diary starts from zero every month without memberships or prepaid balance.
A diluted brand
Generic platforms interrupt the considered experience your clinic has built.
Three engines. One coherent experience.
Everything a clinic needs to continue the relationship after consultation.
Return
Offers, reminders, points and rewards make the next visit a natural step.
Offers · reminders · pointsStay
Memberships, balance and benefits bring the ongoing relationship into one clear place.
Memberships · balance · referralsDecideComing soon
Coming soon: clear instalments so patients can explore higher-value treatments within the clinic.
Financing (coming soon) · white-label brandSee it in action.
Explore the app with example data. Change screens and try its controls.
Make it yours
This is a showcase example — the app is built around your clinic: layout, features, images, fonts and colours.
Try your clinic's name and brand colour. The app updates instantly.
LogoPNG, JPG or SVG. Shown only in your browser — never uploaded.
9:41
Example data · fictional clinic
Aurora Clinic
Your wellbeing, always close
Hi, Lucía
Points680 / 800
120 points to your next reward
Your balance€150.00
Points680 / 800
120 points to your next reward
Offers for you
Next appointment11 Nov · 11:30Hydrafacial · Dra. Elena Ruiz
It's been 8 weeks since your last treatment
New
Skin analysis inside your clinic’s app.
From a selfie to more personal skincare, with your clinic’s own treatments.
- Take a selfie in the app
- Receive a cosmetic analysis by zone, scored 0–100
- Explore your clinic’s treatments and book
Follow your skin over time
cosmetic skin analysis – not a medical diagnosis
9:41
Example data · fictional clinic
Aurora Clinic
Skin analysis
Example datacosmetic skin analysis – not a medical diagnosis
Build on your app whenever you’re ready.
Every add-on can be added to any package: Starter, Growth or Tailored.
SMS reminders
Reach patients beyond the app.
Waiting list
Fill newly available slots.
Booking deposits
Reduce late cancellations.
Competitions & referrals
Reward engagement and referrals.
More reviews
Make leaving feedback easy.
Messages & voice notes
Keep patient conversations together.
WhatsApp integration
Connect conversations to WhatsApp.
Email newsletters
Stay in touch with relevant content.
Priority WhatsApp support
Get faster everyday help.
Gift cards
Let patients gift a treatment.
Skincare webshop
Sell your clinic’s skincare online.
Booking-system integration
Bokadirekt, Treatwell, Booksy, Fresha.
Checkout integration
Connect purchases to the patient journey.
AI skin analysisNew
Personal cosmetic recommendations.
Skin assessment form
Capture each patient’s skin goals.
Before-and-after photos
Document changes over time.
Aftercare guides
Support patients after their visit.
Digital health declaration & consent
Collect key details and approvals.
Custom design
Go beyond the standard template.
Your own web address
Bring the experience under your address.
QR signage starter kit
Make the app visible in your clinic.
Seasonal campaigns
Activate seasonal offers.
Managed campaigns
Let us plan and manage the content.
Photography & video
Show your clinic through original content.
Monthly report
Review how your clinic is progressing.
Extra location
Bring another clinic into the app.
Extra staff account
Give another colleague access.
Your clinic, always within reach.
From your identity to a digital experience ready to support every visit.
You send your logo and colours
We set up the app and your benefits — points, memberships and offers.
The app goes live
You invite patients at reception with a QR code.
Patients come back
You send offers and follow return visits in the admin panel.
An investment that comes back.
Choose the package that suits your clinic.
We're onboarding our first pilot clinics now.
Starter
Brings patients back.
- Your own app with your logo
- Offers & reminders
- Points & rewards
Most popular
Growth
Creates recurring revenue.
- Everything in Starter
- Birthdays & referrals
- Memberships
- Prepaid balance
- Analytics
Tailored
For chains and special needs.
- Everything in Growth
- Multiple locations
- Custom design beyond the template
- Patient financing (coming soon)
Explore a scenario
Monthly scenario value€3,240Example: selected patients × €180 average spend. This is not a forecast or guarantee.
Security & data
Where data is stored
Your and your patients' data is stored securely with our cloud provider.
Who can access it
Only your clinic and authorised staff at our end. We never sell data.
Agreement
We sign a data processing agreement (DPA) with every clinic.
Deletion
You can request deletion at any time, and all patient data is removed if you leave.
Everything clear before you begin.
Request a demoYes. Retornela doesn't replace your booking — the app links directly to your existing booking system, so patients book exactly as usual. Retornela sits on top and handles what booking doesn't: bringing the patient back.
Yes. Privacy and data protection are built into the product by design, with clear permissions, data minimisation and processes ready for the European framework. We sign a data processing agreement (DPA) with every clinic.
Yes. We personalise the name, icon, colours, content and benefits so patients experience a coherent extension of your clinic.
We set up your app within a few weeks of receiving your logo and colours. If it's published to the App Store and Google Play, add their review time.
Financing is in development and will only be switched on once the set-up has been legally reviewed. In the demo we show how it's intended to work.
We offer clear, reviewable agreements. During the demo, we'll explain the model best suited to your clinic's size and needs.
This demo uses an illustration and example data; no patient photos are taken or uploaded. Real image processing requires the patient’s explicit consent. EU storage is a requirement before activation and must be verified with the providers involved.
Give every patient a reason to return.
We'll show you Retornela with your clinic's brand, treatments and strategy.
Request a demo30 minutes. No commitment. Practical ideas for your clinic.Tell us about your clinic.
We'll prepare a demonstration tailored to your brand and goals.
